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You can check the status of you order using the Order Tracking
facility. By entering the reference number quoted in the e-mail,
notifying you that your order has been dispatched, on the Royal
Mail's Track and Trace website you can obtain information
on the status of your delivery.
On rare occasions, a Special Delivery consignment in the United
Kingdom is delayed beyond Royal Mail's guaranteed next business
day (Monday-Friday) 12PM delivery deadline. As part of their guarantee,
Royal Mail will refund the delivery cost in most circumstances.
While at Jewellery247.co.uk we endeavour to dispatch all orders
within 72 hours, and rely on Royal Mail to consign Special Delivery
parcels on the next day, we cannot guarantee that Royal Mail would
do so, or compensate you if your order is delayed by them.
Should you wish to pursue a claim with the Royal Mail for delayed
delivery, please contact Royal Mail Customer Service on 0845 7740740
to request a claim form.
Please contact a customer service representative
for any special assistance in this matter.
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