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We must provide our full contact details of our website including
our phone and fax numbers, an address for correspondence and our
e-mail address.
We must provide a customer service phone number and say when this
service is available and state clearly the cost of the calls.
The site must be secure for sending personal information.
We will ensure that the price of all goods we are offering are
clear and easily found. There can be no hidden extras, such as
packaging or delivery. Before signing the contract, we will confirm
the actual price you will pay.
We will tell you all the different ways of paying and tell you
clearly how to pay.
Unless otherwise stated or revised, delivery is by Royal Mail
Recorded or Special Delivery which means subject to postal periods,
normal delivery is 48-72 hours. This excludes items which have
been personalised, e.g. resizing rings, engraving etc. If we cannot
deliver within the agreed time we should tell you immediately
and, with your agreement, arrange another time for delivery. If
we cannot agree another time for delivery, we must offer you a
refund.
We must make it clear if you are providing a guarantee. If we
are, we must make clear what is covered, for how long and that
the guarantee does not affect your statutory rights.
We must provide a receipt with the goods. We must correct any
mistakes in receipts or payments as soon as possible.
We must provide the option of a full refund, within a reasonable
time, if the goods turn out to be faulty or different from those
the consumer ordered. We must give all refunds as soon as possible,
and at the latest within 30 days of agreeing to give the refund,
taking into account the original method of payment.
Unless the law permits otherwise, you (the consumer) have the
right to cancel your order within seven working days without giving
a reason. The seven days begins on the day that you (the consumer)
receive the goods, you may have to pay the cost of returning the
goods. Where the customer exercises their right to cancel we will
return their money within 30 days.
We must deal with complaints effectively. Our system for handling
complaints will be:
 Fair
Confidential
Effective
Easy to use and
well-publicised
Efficient - We
should have time limits for taking action and telling you what
we are doing
Informative -
so that you know which services we need to improve
Simple to understand
and use - and checked - to make sure that it is working well and
getting better
We must provide details about any procedure for solving disputes
we belong to. We must provide details of any Ombudsman scheme
or regulator which we belong to. We must be governed by UK law.
All our advertising must meet the conditions of the Advertising
Standards Authority code. If the website contains advertising
material from other people or organisations we should clearly
identify this material.
We must meet your obligations under the consumer protection laws
currently in force including:
The Trade Descriptions
Act 1968
The Consumer
Credit Act 1974
The Unfair Contract
Terms Act 1977
The Sale of Goods
Act 1979
The Supply of
Goods and Services Act 1982
The Consumer
Protection Act 1987
The Regulations
1994
We must set out the terms and conditions of our contracts clearly
and in plain English. They must be easily found on the site. We
must say that contracts do not affect the consumers' statutory
rights.
We must meet the conditions of the Data Protection Act 1984. We
must say if we will send you marketing material, or pass the consumer's
details to others. We must give you the option to refuse marketing
material.
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30
day return policy
